Seven Reel Privacy Policy — How We Handle Your Data

1Introduction & Scope

This Privacy Policy ("Policy") applies to all services on the Seven Reel platform — including the website, mobile app, and all digital services. By creating an account, playing games, or making any transaction on Seven Reel, you agree to this Policy.

Seven Reel believes you should have full control over your personal data. We want to be completely transparent about what we collect, why we collect it, and how we use it. There are no hidden agendas here.

This policy has been prepared in accordance with Bangladesh's Digital Security Act and international data protection standards. Seven Reel reviews this policy regularly and updates it as needed.

2What Data We Collect

Seven Reel collects two types of data — what you provide directly, and what is generated automatically as you use the platform.

Seven Reel never stores your full card number, CVV, or PIN. During payment processing, this information goes directly to the payment gateway — no payment credentials are ever held on our servers.

3Purpose of data use

Seven Reel uses your data only for the specific purposes listed below — never for anything beyond that.

• Account management: For registration, login, password recovery, and updating profile information
• Service Delivery: To process betting, gameplay, deposits, and withdrawals
• KYC verification: To verify your identity and prevent money laundering
• Support Services: To resolve your issues and review any complaints
• Security: To detect and prevent fraudulent activity
• Legal Obligations: To meet regulatory requirements
• Service Improvement: Analytics to improve the user experience
• Relevant contacts: To send you promotions and updates tailored to your preferences

Seven Reel never uses your information to send you irrelevant ads. You can turn off marketing communications at any time from your account settings.

4Data sharing policy

Seven Reel states clearly — your personal data is never sold. That said, data may be shared with specific parties in the limited circumstances outlined below.

• Payment processor: Only the minimum required information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions
• Game Software Provider: Limited data necessary to operate games is shared with licensed providers
• Legal Obligations: Data is disclosed when a valid order is received from a Bangladesh law enforcement authority or court
• Auditing Body: Third-party auditors may view data to verify security and fairness, but cannot copy it

Seven Reel has separate agreements with all third parties requiring them to keep your data confidential. If any party breaches this agreement, Seven Reel will terminate the relationship immediately.

5Data Security Measures

Seven Reel applies the highest industry-standard technical measures to protect your data — your information is safeguarded not just in policy, but in practice.

• All data is transmitted via 256-bit TLS encryption — no one can intercept it in transit
• Data stored on our servers is also kept in an encrypted state
• Each staff member can only access the data they need to perform their own role
• Real-time intrusion detection system active 24 hours a day
• Penetration testing is conducted at least once a year
• Staff receive regular data protection training
• Data is backed up across multiple data centers to eliminate any risk of loss

In the event of a data breach, Seven Reel will notify affected users within 72 hours and take immediate steps to resolve the issue. To date, no significant data breach has occurred at Seven Reel.

6Cookies & Tracking Technologies

Seven Reel uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience. The types of cookies Seven Reel uses:

• Essential Cookies: Keeps your login session active and saves your shopping cart and bet slip. The website cannot function properly without these.
• Performance Cookies: Seven Reel uses data on which pages get the most traffic and where users run into issues to continuously improve the service.
• Functional cookies: Remembers your language preference, theme settings, and other personalised experience choices.
• Analytics Cookies: Used to understand user behaviour — these are optional and can be disabled at any time through your browser settings.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some Seven Reel features to stop working. The mobile app uses local storage instead of cookies — which is more secure.

7Your Rights

Seven Reel believes you have full ownership over your personal data. Below you'll find a complete overview of your rights and how to exercise them.

To exercise any of your rights, email support@sevenreel.click or reach out via live chat. Seven Reel will respond within 48 hours.

8Data Retention Period

Seven Reel does not retain any data longer than necessary. Each category of information has its own separate retention policy.

Once the designated retention period ends, data is automatically and securely deleted or anonymised. Seven Reel strictly adheres to these timelines.

9Minor Protection

Seven Reel is an 18+ platform. Services are not provided to anyone under 18, and no data is collected from minors.

Age is verified at registration. During the KYC process, age is further confirmed via National ID. If a minor opens an account using false information and is later identified, the account will be closed immediately and all balances may be forfeited.

If a parent suspects their child is using Seven Reel, please reach out to support@sevenreel.click. We will act promptly and with full confidentiality.

10Policy updates & contact

Seven Reel reviews and updates this Privacy Policy on a regular basis. If any significant changes are made:

• Advance notice will be sent to your registered email
• A notification will be shown in the app or on the website
• The effective date of any updated policy will be clearly stated
• Continued use of the platform after any changes constitutes acceptance of the updated policy

For any privacy-related questions, concerns, or requests, please reach out through any of the following channels:

• Email: support@sevenreel.click
• Live chat: available directly through the Seven Reel website or app
• Response time: typically within 24 hours, 48 hours at most