Safe Gaming
Gaming should always be entertainment — never a source of stress or anxiety. Seven Reel offers multiple tools and support options so you can stay in control of your own play.
What we do to ensure a safe and enjoyable gaming experience
Set your own daily, weekly, or monthly deposit limits. Once set, they take effect immediately. Increasing a limit requires a 72-hour wait — this is intentional, and it's there to protect you.
If you feel like you need some distance, take a cooling-off period of 24 hours to 30 days. Your account will be locked during this time — and you won't receive any promotional offers either.
If you want to take a long-term break from gaming, self-exclusion is available for periods ranging from 6 months to 5 years. This takes effect immediately and cannot be reversed before the period ends.
A reminder appears every 30, 60, or 90 minutes showing how long you've been playing and how much you've wagered. That small nudge can make a big difference.
You can view your complete betting and gaming history anytime from your account dashboard. Every session — how long you played, how much you won or lost — is laid out transparently.
Seven Reel's support team is specially trained. If needed, they can refer you to a professional counsellor — completely confidentially.
Responsible gaming means enjoying yourself while keeping your financial situation and mental wellbeing in mind. Seven Reel wants to be clear — gaming should never be seen as a source of income or a way to recover lost money.
Most people play for fun, stay within their limits, and never run into problems. But for some, gaming can develop into a habit that affects other areas of life. That's not a weakness — it's a health matter, and seeking help is completely normal.
Seven Reel equips every player with responsible gaming tools because we believe a happy, healthy player is our greatest success. Simply collecting more deposits is not our goal. Building a relationship of lasting trust is what Seven Reel is truly about.
Responsible gaming doesn't mean playing less or enjoying it less. It means playing with awareness — making informed decisions about how much time and money you spend. At Seven Reel, all the tools you need for that awareness are right at your fingertips.
Ask yourself the questions below. If more than two of your answers are "yes," take a pause and get in touch with support.
Have you ever gone beyond your budget — meaning you planned to stop but found you couldn't?
Ever thought about placing bigger bets just to win back what you've lost?
Have you tried to hide how much you're playing from family or people close to you?
Has gaming ever caused you to neglect important responsibilities — work, studies, or family?
Have you ever gone into debt or cut back on essential expenses to fund your gaming?
Do you feel restless or irritable when you're not playing, but calm when you are — does that sound familiar?
⚠️ More than two "yes" answers means it's time to act now. Email support@sevenreel.click or reach out via live chat — we'll help you confidentially.
Enable these anytime from your Account Settings
Set your own daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately. Increasing it requires a 72-hour cooldown period.
Decide in advance how much you're willing to lose before your session ends automatically. Once the limit is hit, your session closes on its own.
Set a daily cap on how long you can play. When your time is up, you'll be logged out and won't be able to log back in for the rest of the day.
Take a temporary break of 24 hours to 6 weeks. During this period, you won't be able to access your account and won't receive any promotional emails.
Lock your account completely for anywhere between 6 months and 5 years. Once set, it cannot be reversed before the period ends — this is for your own protection.
Pop-ups appear at regular intervals showing how long you've been playing and how much you've spent. Each pop-up gives you the choice to keep going or stop.
Any protection tool can be activated in just a few simple steps
Log in to your Seven Reel account. You can do this from the website or the mobile app — whichever is more convenient.
Click the profile icon in the top right corner and open the "Responsible Gaming" menu.
Choose the tools that suit your needs — deposit limits, session time, cooling-off, or self-exclusion.
Confirm with a value or duration. Most tools take effect immediately. You'll receive a confirmation SMS.
If you need help setting any limits, reach out via live chat or email us at support@sevenreel.click. Our support team will guide you — no questions asked.
Responsible gaming isn't just about using tools — it starts with understanding yourself from within. Seven Reel will alert you automatically in certain situations, but your own self-awareness is the most powerful tool you have.
It's best to stop playing in the following situations:
Keeping these small habits in check means gaming stays fun — always.
Gaming at Seven Reel is one form of entertainment — but family, health, and financial stability should always come first.
Not just in policy — in practice, every step of the way
Age is verified at registration, and your National ID is used to confirm your age during KYC. Any underage user detected will have their account closed immediately.
Seven Reel's system automatically detects risky gaming patterns and recommends that affected players reach out to support.
Seven Reel's support team is specially trained to assist players going through difficulties. They don't judge — they listen and help.
Seven reel invests annually in responsible gaming awareness initiatives. This page, our email campaigns, and in-app messages are all part of that commitment.
During self-exclusion, your balance is held securely in a separate escrow. Once the period ends, your full funds are returned — no deductions.
If you're struggling with gaming, don't try to face it alone. Seven Reel's support team is with you 24/7 — completely confidentially.
Chat with us directly through the Seven Reel website or app. Average response time is just 2 minutes.
For more details, email us at support@sevenreel.click. We'll get back to you within 24 hours.
Seven Reel's support team can connect you with a professional counsellor if needed.
What players ask about most
There are three main ways to reach Seven Reel's support team. The fastest is live chat — click the "Support" button at the bottom right of the website or in the mobile app menu. A Bangla-speaking support agent typically responds within 2 minutes. This service is available 24 hours a day, 7 days a week — including public holidays. The second option is email — send a detailed message to support@sevenreel.click and you'll usually get a reply within 12 to 24 hours. Third, you can submit a ticket through the "Help Centre" in the app. Any responsible gaming enquiries are handled by a specially trained team — they don't judge, they simply help.
In Live Casino, real human dealers run the games — not computer-generated ones. Through real-time video streaming, you get an authentic casino experience from the comfort of home. Seven Reel offers Live Baccarat, Live Roulette, Live Blackjack, and Live Dragon Tiger — all with a fully localised interface. To get started, log in and head to the "Live Casino" section, then pick your game. Minimum and maximum bet limits are displayed on each table upfront, so choose one that fits your budget. You can also chat directly with the dealer. Live Casino runs seamlessly on the mobile app as well. For responsible play, set a deposit limit before starting your Live Casino session.
Every day, half a million Bangladeshis enjoy safe, mindful gaming on Seven Reel using our responsible gaming tools. Join them — play within your limits, play with awareness.
18+ | Play Responsibly | Terms & Conditions